Privacy, Complaints, Codes of Practice etc

Click the below links


Complaints Process:

​We value your feedback and are committed to resolving your issues in a fair, timely and efficient manner. If you believe we have made a breach of any of the above guidelines/codes, the QLD Consumer Law guidelines, or our own contracts, terms and conditions etc please provide a detailed complaint via the button below...

Data Handling

We use a variety of ways to acquire, use and store data (including personal and health information) and aim to provide transparency for our customers and clients. 



- Google Apps (Forms, Docs, Sheets, Gmail etc)

- Xero

- Square

- PayPal

- Event registration websites (Trybooking etc)

- Office applications (Word, Excel etc)

- Video consultations occur via Google Chat

All digital data is password protected on devices or digitally and all Primal Influence team members are contracted to abide by our privacy and data storage policies as well as to follow official legal guidelines and regulations.

Confidentiality cannot be guaranteed when video consultations are conducted online. Clients should
use their own discretion when utilizing these options. 

Primal Influence automatically subscribes the email address of all inquiries, class and event attendees to the Primal E-News "Main List" email list on MailChimp solely for the purpose of sending natural health, fitness and lifestyle-related information. Recipients may unsubscribe at any time.